Cancellation & Refund Policy

Cancellation by you (online)

You can cancel an order from your Orders page while it is still Paid or Processing (before it is packed and handed to the courier). Once an order is marked Shipped, Out for delivery, or Delivered, it cannot be cancelled online.

If you cannot cancel online, contact us with your order number. We will check whether the parcel can still be stopped. If it has already left our facility, we cannot cancel; you may refuse delivery at the door where the courier allows it.

• Online cancel applies to the entire order only.
• Partial cancellations (for example, cancelling 1 item out of 3) are not available online. Email or us before dispatch with your order number and the items to drop. If the order is not yet packed, we will try to remove those items and refund them. If it is already packed as one shipment, the whole order must be cancelled or it must ship as placed.

Cancellation by us

We may cancel an order if payment is not completed, an item is out of stock after checkout, your pin code is not serviceable, the address cannot be delivered to, or we reasonably suspect fraud or coupon misuse. If money has been collected, we will refund it as described below.

Failed or abandoned payment

If you close the payment window or the bank declines the charge, no amount is captured for that attempt and nothing is dispatched. You can place the order again.

4. Cancellation and return standard

Requests for order cancellation are accepted only before the order has been dispatched. Due to the perishable nature of food items, returns are limited as follows:

• Returns are accepted strictly for damaged, defective, or incorrect items delivered.
• Claims must be reported within 48 hours of delivery.
• Unboxing video proof of the outer carton, inner pack, and the defect is required.
• Approved refunds go to the original payment method only.

Refunds

Approved refunds are issued to the original payment method only (card, UPI, net banking, or wallet used at checkout). We typically initiate the refund within 5–7 business days of confirming cancellation or approving a claim. Your bank or UPI app may take additional 5–7 business days to credit the amount.

• Coupon discounts and free-shipping benefits are not paid out as cash.
• If a coupon was used, the refund is the amount actually charged, not the pre-discount catalogue total.

Damaged, leaking, or wrong item

Packaged foods cannot be returned once opened or if the seal is broken, except where the product was damaged, leaking, expired on arrival, or we sent the wrong item.

• Write to us within 48 hours of delivery with your order number.
• Attach unboxing video proof (and photos) of the outer carton, inner pack, and the defect.
• After we verify, we will offer a replacement (subject to stock) or a partial or full refund of the affected item to the original payment method only.

Missing items in multi-pack orders

If the outer box arrives intact but an item listed on your invoice is missing from a multi-pack or multi-item order:

• Report it within 48 hours of delivery.
• Share unboxing video proof that shows the sealed outer box being opened and the contents counted against the invoice.
• After we verify, we will reship the missing item (subject to stock) or issue a partial refund for that item to the original payment method only.

Non-delivery and returned-to-origin (RTO)

If a parcel comes back to us because of an incorrect or incomplete customer address, an unanswered phone, locked premises, multiple failed delivery attempts, or refusal at the door (other than a verified damaged or wrong shipment), we treat it as returned-to-origin (RTO).

• We refund the product value after the parcel is received back at our facility, to the original payment method only.
• Forward and return shipping fees are deducted from that refund, because those costs were incurred due to a failed delivery at the address you provided.
• If you refused the shipment because it was damaged or incorrect, and you tell us immediately with photos or video, we will not deduct shipping after we verify.
• If you want the same order resent after an RTO, a new shipping charge may apply. See our Shipping & Delivery Policy.

Change of mind

Because we sell packaged food, we do not accept returns solely for change of mind, dislike of taste, or ordering the wrong variant after the parcel has been delivered in good condition with an intact seal.

How to request a cancellation or refund

Use Cancel on the order in your account where the button is available (full order only), or email [email protected] / +91-9576761105 with your order number and reason. We aim to respond within one business day.

Changes

We may update this policy from time to time. The “Last updated” date on this page will change when we do. The version published on this website applies to orders placed after that date.