At Angika Foods ("we," "our," or "us"), accessible from angikafoods.com, protecting your privacy and ensuring the security of your personal information is paramount to us. This Privacy Policy outlines how we collect, use, process, and safeguard your data when you visit or make a purchase from our website.
Information we collect
We collect information to provide better services and process your orders smoothly. This includes:
- Personal Details: When you register, make a purchase, or contact us, we collect your name, email address, phone number, billing address, and shipping address.
- Payment Information: Payment processing is handled by secure third-party payment gateways (e.g., Razorpay / Stripe). We do not store or process your credit/debit card numbers, CVVs, or UPI PINs on our servers.
- Order & Communication History: Details of products you purchase, saved cart items, and communications via email or customer support channels.
- Technical & Usage Data: IP address, browser type, device details, time zone, and browsing patterns collected via cookies and log files to optimize website performance.
- Device & Usage Data: Information about your device, browser, and interactions with our site, including IP address, browser type, and pages visited.
- Cookies & Tracking: We use cookies to track your preferences, session management, and to enhance your user experience. You can manage your cookie preferences through your browser settings.
- Third-Party Services: We may use third-party services for analytics, payment processing, and website optimization. These services may collect similar data as described above for their own purposes.
- Legal Compliance: We may be required by law to collect and retain certain information, such as tax identification numbers or transaction records for accounting purposes.
- Consent: By using our website, you consent to the collection and use of your information as described in this Privacy Policy. You can opt out of certain data collection methods by adjusting your browser settings or contacting us.
- Data Retention: We retain your information for as long as necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements. Your data may be deleted or anonymized after a certain period of inactivity.
- Security: We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
- Changes to This Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
- Contact Us: If you have any questions about this Privacy Policy, please contact us at [email protected].
How we use your information
We use the collected information for the following purposes:
- Order Fulfillment: Processing transactions, arranging shipping, delivering products, and issuing invoices.
- Customer Communication: Sending order updates, tracking links, and responding to inquiries or support requests.
- Account Management: Creating and maintaining your user account on our platform.
- Website Improvement & Analytics: Understanding user behavior to enhance website design, product offerings, and user experience.
- Marketing & Promotions: With your consent, sending updates about new food products, seasonal offers, and recipes. You may opt out at any time.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We only share data with trusted third parties strictly necessary to run our business:
- Logistics Partners: Courier and delivery services to dispatch your orders to your address.
- Payment Gateways: Secure payment service providers to handle online transactions.
- IT & Analytics Services: Cloud hosting and web analytics tools to ensure site reliability and performance.
- Legal Compliance: When required by law, regulation, or legal process to protect our rights or comply with judicial proceedings.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings; however, doing so may affect certain functionalities of the store.
Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or alteration. All transaction pages use SSL encryption.
Your Rights & Choices
You have the following rights regarding your personal data:
- Access & Correction: Request a copy of your personal data or ask us to correct inaccurate details.
- Data Deletion: Request the deletion of your account and personal information, subject to statutory retention obligations (e.g., tax or accounting laws).
- Opt-Out: Unsubscribe from promotional communications via the unsubscribe link in our emails or by contacting us directly.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last Updated" date.
Contact
Angika Foods, Mandar Hill, Bhagalpur, Bihar, India. Email [email protected] or call +91-9576761105.